Reimagine Collaboration

Instead of distracting or adding erroneous steps to get something done, technology anticipates our needs and augments our work so that we can maximize our time and deepen human connections.

Transform Work

Transform Your Business

It's time to put data, smart analytics and cognitive computing at work and make immediate business impact. Leverage the power of cloud and machine learning to scale and gain competitive advantage.

Competitive Advantage

Delight Customers

We combine the art and science of persuasion and technologies from collaborative filtering to transformers learning to deliver the most relevant, contextual and personalized experiences.

Reimagine Experience

Did you know?

Conversational AI

has become the new User Interface

of customer interactions can be resolved by well-designed bots

– ACCENTURE

of consumers want easier access to self-service solutions for customer service

– OVUM

of enterprises will spend more on bots than traditional mobile app dev by 2021

– GARTNER

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Google Cloud and UC Lab helped CAA solve for near real time data streaming, drive actionable intelligence and delightful cart experience resulting in 3.5X increase in conversion rate.

caaneo.ca

CAA North & East Ontario

The Canadian Automobile Association [North and East Ontario], founded in 1913, is a not-for-profit federation of eight clubs providing over 6.4 million Members with exceptional emergency roadside, complete automotive, travel and comprehensive insurance services and more. In wake of COVID-19 and the disruptive changes in customers’ needs, demands and technologies, CAA North and East Ontario wanted to maximize intelligence from data and drive maximum ROI by delivering delightful experiences to Members.

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Applications Modernization

Transformed mission critical applications to Kubernetes serverless cloud native environment with AI powered security, more uptime and ability for infinite scalability.

Secured Smart Data Pipeline / Integrations

Capturing and converging meaningful data to derive actionable insights for near real time automations using event based analytics, server side GTM, Bigquery and more.

Shopping Cart Journey Optimization

Completely reinvented and created interactive, intuitive cart experiences with primary focuses to reducing frictions resulting in 270% increase in conversion rate.

Democratizing Data and Analytics

Accelerated the value and ROI of analytics with evidence based justification enabling rapid adoption and drive for fostering a data driven culture across the organization.

caaneo.ca

What CAA says about us

UC Lab has carefully guided us through the ever-changing landscape of optimizing key online assets to ensure the best-possible customer journey and bottom line results. The team is creative, responsive and rapid, and we always feel like our priorities are UC Lab’s priorities.

David Coffey

Managing Director, Enterprise Solutions, CAA North & East Ontario.

face.ca | Case Study - Healthcare

Work Transformed with Google Workspace in less than 30 Days

Learn how Facial Surgery & Cosmetic Centre of Ottawa adopts to the new normal in a privacy first world going beyond HIPAA and PIPEDA Compliance.

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mediaforce.ca | Case Study - Digital Media

Lead Generation using Natural Language, Vision and AutoML

Learn how Mediaforce transforms and automates leads generation and delights customers with accelerated support case resolution times using Vision Intelligence and Conversational AI.

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Google Cloud Technology Partner

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Let's achieve more together

Google Cloud and UC Lab partnered together to help you solve what's next and accelerate your digital transformation.

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